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DoubtsCommon
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01
HOW CAN I TRACK THE DELIVERY OF MY ORDER?
Your carrier/courier tracking code will be sent to your email shortly after dispatch. For immediate queries or assistance, we are at your disposal. Contact us via WhatsApp or
email
02
WHAT IS THE DELIVERY TIME FOR MY ORDER?
To calculate the delivery time, simply click on the desired product and then click "buy". You will be directed to checkout where you will fill in your address. The system will calculate the delivery time based on your location.
03
HOW MUCH DOES SHIPPING COST?
Shipping costs are free throughout Brazil. For international orders, shipping fees vary according to the destination and must be confirmed by contacting us through the provided contact information on our website.
04
DOES LÓTUS DELIVERY TO ALL OF BRAZIL?
Yes, we deliver to all regions of Brazil, regardless of the state. Remembering that the works will be delivered unframed.
MY ORDER IS DELAYED, HOW TO PROCEED?
05
Before taking any action, check whether your order is truly within the delivery period. It is important to remember that the deadline starts from the approval of payment for the order. If you are really late, please feel free to contact us. WhatsApp: 11 99158-0976 or lotusarteabstrata@gmail.com
WHAT FORMS OF PAYMENT ARE ACCEPTED BY LÓTUS?
06
We accept payments by credit card that you can pay in up to 3 (three) interest-free installments.
WHAT DOCUMENT WILL ACCOMPANY THE ORDER?
07
Your order will be accompanied by a declaration of content along with your artwork's certificate of authenticity.
MY ORDER ARRIVED DAMAGED, WHAT SHOULD I DO?
08
If your order arrives with any non-conformity and is damaged during transportation, please contact us within 7 days of receipt and our team will resolve the issue.
WhatsApp: +55 11 99158-0976 lotusarteabstrata@gmail.com
I ONLY RECEIVED PART OF MY ORDER
09
There are orders that, due to the number of items, are sent in more than one volume and the carriers usually deliver the volumes separately. Each volume has a tracking code. Check your order details to see if there is more than one tracking code and use the code to find where it is. If you have any questions, please contact us and we will help you.
WhatsApp: +55 11 99158-0976
lotusarteabstrata@gmail.com
10
WHAT ARE THE RECOMMENDED CARE OF THE WORK OF ART
If you are not going to frame it immediately, it is recommended to keep the image in a flat place, without excessive heat or humidity.
Note: The work will be sent opened.
11
DO YOU DELIVER WORKS FRAMED?
Due to the complexity involved in delivering framed works of art, we currently offer this service exclusively to São Paulo, Brazil.
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